Standard Chartered Bank Bangladesh

Standard Chartered Bank Bangladesh 2024

Standard chartered bank bangladesh offers a wide range of corporate and retail banking services, including loans, deposits, and foreign exchange services. With its strong presence in bangladesh’s banking sector, the bank provides convenient and innovative solutions to meet the financial needs of individuals and businesses.

The bank also focuses on promoting sustainable development and social responsibility through various initiatives. As a trusted banking partner, standard chartered bank bangladesh aims to deliver exceptional customer service and contribute to the growth and prosperity of the country.

Standard Chartered Bank Bangladesh


Table of Contents

About Standard Chartered Bank Bangladesh

Overview Of The Bank’S History And Presence In Bangladesh

Standard chartered bank bangladesh is a leading multinational bank that has been operating in bangladesh for over a century. With a rich history dating back to 1905, the bank has established itself as a trusted financial institution in the country.

Here are some key points about the bank’s history and presence in bangladesh:

  • The bank commenced its operations in chittagong as the chartered bank of india, australia and china, with the primary aim of supporting the thriving trade and commerce in the region.
  • Over the years, the bank has demonstrated its commitment to the development of bangladesh’s economy and the welfare of its people.
  • With a strong presence spanning more than 115 years, standard chartered bank bangladesh has become an integral part of the nation’s banking sector.
  • The bank has a wide network of branches across the country, ensuring convenient access to its services for both individuals and businesses.
  • Through its continuous efforts, the bank has contributed to the growth of bangladesh’s financial sector, playing a pivotal role in shaping the country’s economy.

Services And Products Offered By The Bank In Bangladesh

Standard chartered bank bangladesh offers a comprehensive range of services and products, tailored to meet the diverse financial needs of its customers. Here are some key offerings from the bank:

  • Personal banking: The bank provides a wide array of personal banking services, including savings and current accounts, fixed deposits, loans, credit cards, and wealth management solutions.
  • Business banking: Standard chartered bank bangladesh offers various services for businesses, such as trade finance, cash management, working capital solutions, and foreign exchange services.
  • Corporate and institutional banking: The bank caters to corporate and institutional clients, offering customized banking solutions, project financing, advisory services, and access to global markets.
  • Digital banking: Standard chartered bank bangladesh embraces innovation and provides cutting-edge digital banking solutions to enhance customer convenience. These include mobile banking, internet banking, and a range of digital payment options.
  • Priority banking: The bank offers priority banking services to its high net worth customers, providing them with personalized financial solutions, dedicated relationship managers, exclusive privileges, and access to a network of international branches.

The Bank’S Commitment To Innovation And Customer-Centric Approach

Standard chartered bank bangladesh is committed to innovation and adopts a customer-centric approach to financial services. Here are some key highlights:

  • Innovation: The bank continuously invests in technology and innovative solutions to enhance the banking experience for its customers. This includes the development of user-friendly digital platforms and the introduction of innovative products and services.
  • Customer experience: Standard chartered bank bangladesh places great importance on delivering exceptional customer experiences. The bank strives to understand its customers’ evolving needs and offers personalized solutions to meet their financial goals.
  • Financial inclusion: The bank recognizes the importance of financial inclusion and works towards providing access to financial services for all segments of society. It actively supports initiatives that promote inclusivity and economic empowerment.
  • Sustainability: Standard chartered bank bangladesh is committed to sustainability and responsible banking practices. The bank focuses on environmental and social sustainability, integrating these principles into its business operations and decision-making processes.

Standard chartered bank bangladesh’s rich history, wide range of services, commitment to customer satisfaction, and focus on innovation make it a trusted banking partner for individuals and businesses in bangladesh.

Standard Chartered Bank Bangladesh: Achievements And Recognition

Standard chartered bank bangladesh has established itself as a leading financial institution in the country, gaining widespread recognition for its outstanding contributions to the economy and society. Over the years, the bank has received numerous awards and accolades for its exceptional services and commitment to excellence.

In this section, we will delve into the various achievements, contributions, and success stories that highlight the bank’s impact in bangladesh.

Recognitions And Awards Received By The Bank In Bangladesh:

  • Best foreign commercial bank in bangladesh: Standard chartered bank bangladesh has consistently been recognized as the best foreign commercial bank in the country. This prestigious award reflects the bank’s unwavering commitment to delivering top-notch banking solutions and services to its customers.
  • Excellence in corporate social responsibility: The bank has been honored for its exceptional corporate social responsibility initiatives. By actively engaging in various social and environmental initiatives, standard chartered bank bangladesh has made a positive impact on the lives of countless individuals and communities.
  • Innovation in digital banking: The bank’s innovative digital banking solutions have garnered acclaim in the industry. Standard chartered bank bangladesh’s commitment to staying at the forefront of technology has resulted in convenient and secure digital banking experiences for its customers.

The Bank’S Contribution To The Economy And Society:

  • Economic growth and development: Standard chartered bank bangladesh has played a pivotal role in driving economic growth and development in the country. Through its extensive range of financial products and services, the bank has facilitated investments, supported businesses, and contributed to the overall economic prosperity of bangladesh.
  • Employment opportunities: The bank’s expansion and growth have led to the creation of numerous employment opportunities for the local workforce. Standard chartered bank bangladesh remains committed to nurturing talent and providing a conducive work environment for its employees.
  • Financial inclusion: The bank has actively worked towards promoting financial inclusion in bangladesh. By reaching out to underserved communities and providing access to banking services, standard chartered bank bangladesh has empowered individuals and businesses to participate in the formal financial system.

Success Stories And Case Studies Showcasing The Bank’S Impact In Bangladesh:

  • Empowering small and medium enterprises (smes): Standard chartered bank bangladesh has been instrumental in supporting smes, which are considered the backbone of the economy. Through tailored financial solutions and personalized guidance, the bank has helped SMEs thrive, expand, and create more employment opportunities.
  • Microfinance: The bank’s microfinance initiatives have uplifted disadvantaged individuals by providing them with access to credit and financial resources. This has enabled them to start their own businesses, improve their livelihoods, and contribute to the overall economic development of the country.
  • Sustainability and environmental conservation: Standard chartered bank Bangladesh’s commitment to sustainability has resulted in numerous successful projects focused on environmental conservation. From renewable energy initiatives to green finance offerings, the bank has contributed significantly to preserving the environment and addressing climate change.

Standard chartered bank bangladesh’s achievements, contributions, and success stories truly exemplify its commitment to driving positive change in the economy and society. With its continued dedication to excellence, innovation, and social responsibility, the bank is poised to reach even greater heights in the future, benefiting the people of bangladesh and beyond.

Standard Chartered Bank Bangladesh: Corporate Social Responsibility

Standard chartered bank is committed to making a positive impact in the communities it operates in, including bangladesh. Through its various corporate social responsibility (csr) initiatives, the bank strives to address key social and environmental issues, focusing on education, healthcare, and the environment.

Overview Of The Bank’S Csr Initiatives In Bangladesh

  • The bank has a dedicated csr department in bangladesh, which develops and implements sustainable initiatives to benefit the local community.
  • Standard chartered bank bangladesh has been actively involved in supporting education and vocational training programs, aiming to provide quality education to underprivileged children and improve their prospects for a brighter future.
  • The bank is also committed to supporting healthcare initiatives that focus on disease prevention and basic healthcare services, to ensure better access to healthcare for all.
  • Furthermore, the bank has taken significant steps to reduce its environmental footprint and promote sustainable practices through initiatives such as waste management, tree plantation drives, and awareness campaigns.

Focus Areas Of The Bank’S Csr Activities


  • Standard chartered bank bangladesh collaborates with educational institutions and ngos to improve access to education for disadvantaged children.
  • The bank’s education initiatives include providing scholarships, building school infrastructure, and offering career counseling and mentoring programs.
  • By investing in education, the bank aims to empower young minds and contribute to the development of a skilled workforce in bangladesh.


  • The bank’s healthcare initiatives focus on addressing critical health issues, such as maternal and child health, sanitation, and disease prevention.
  • Standard chartered bank bangladesh partners with healthcare organizations and ngos to provide medical support, conduct health awareness campaigns, and improve healthcare infrastructure in marginalized communities.
  • Through these initiatives, the bank aims to ensure better healthcare outcomes and promote a healthier society.


  • Standard chartered bank bangladesh recognizes the importance of environmental sustainability and has incorporated various initiatives to minimize its ecological impact.
  • The bank actively promotes environmentally friendly practices among its employees and customers through awareness campaigns and initiatives like recycling, energy conservation, and eco-friendly product offerings.
  • Additionally, the bank collaborates with local organizations to support environmental conservation projects, such as tree plantation drives and clean energy initiatives.

Collaborations And Partnerships With Ngos And Other Organizations For Csr Projects

  • Standard chartered bank bangladesh believes in the power of collaboration and often partners with ngos, government agencies, and other organizations for its csr projects.
  • These collaborations enable the bank to leverage collective expertise, resources, and networks to create a larger and more sustainable impact.
  • The bank works closely with renowned ngos in bangladesh, such as brac and shakti foundation, to reach out to the most vulnerable communities and implement projects effectively.
  • Through these collaborations, standard chartered bank bangladesh aims to multiply its efforts and make a significant difference in the lives of those in need.

Through its robust csr initiatives, standard chartered bank bangladesh demonstrates its commitment to creating a positive and sustainable future for bangladesh. By focusing on education, healthcare, and the environment and collaborating with various stakeholders, the bank strives to make a meaningful impact in the communities it serves.

Standard Chartered Bank Bangladesh: Retail Banking

Overview Of Retail Banking Services Provided By The Bank

Standard chartered bank bangladesh offers a wide range of retail banking services to cater to the financial needs of individuals. With its extensive network and innovative solutions, the bank aims to provide convenience, flexibility, and superior customer experience. Here are some key points about their retail banking services:

  • Account types and features offered to individual customers
  • Loan and credit card facilities for personal financing needs

Account Types And Features Offered To Individual Customers

At standard chartered bank bangladesh, individual customers have access to various account types and features that suit their financial requirements. Here are the key offerings:

  • Savings accounts: The bank offers different savings account options, each with its own unique features and benefits. Customers can choose the most suitable option based on their needs and preferences.
  • Current accounts: For those who require frequent transactions and easy access to funds, standard chartered bank bangladesh provides current accounts that offer flexibility and convenience.
  • Fixed deposit accounts: The bank offers fixed deposit accounts with attractive interest rates and flexible tenures, allowing customers to grow their savings through secure investments.

Loan And Credit Card Facilities For Personal Financing Needs

Standard chartered bank bangladesh understands the importance of personal financing and provides a range of loan and credit card facilities to meet individual needs. Here are the key offerings:

  • Personal loans: Whether it’s for higher education, wedding expenses, home renovation, or any other personal need, the bank offers competitive personal loan options with flexible repayment tenures.
  • Car loans: Standard chartered bank bangladesh offers car loans with attractive interest rates and convenient repayment options, making it easier for customers to fulfill their dreams of owning a vehicle.
  • Credit cards: The bank provides a range of credit cards to suit different lifestyles and preferences. These cards come with various benefits such as reward points, cashback offers, travel privileges, and more.

In a nutshell, standard chartered bank bangladesh’s retail banking services encompass a wide range of account types, loan facilities, and credit card options to cater to the diverse financial needs of individual customers. With their customer-centric approach and commitment to innovation, the bank aims to provide a seamless banking experience while helping customers achieve their financial goals.

Standard Chartered Bank Bangladesh: Corporate Banking

Standard chartered bank bangladesh offers a wide range of corporate banking services tailored to meet the diverse needs of businesses. From financing and investment solutions to trade and cash management services, the bank is committed to supporting the growth and success of its corporate clients.

In this section, we will provide an overview of the key services provided by standard chartered bank bangladesh under its corporate banking division.

Overview Of Corporate Banking Services Provided By The Bank

Standard chartered bank bangladesh understands the unique financial requirements of businesses and offers a comprehensive range of corporate banking services to address them. Here are some key points to highlight:

  • Relationship management: The bank assigns dedicated relationship managers to corporate clients, ensuring personalized service and a deep understanding of their needs.
  • Working capital financing: Standard chartered bank provides various financing options, such as working capital loans, cash credit facilities, and overdrafts, to meet the short-term capital requirements of businesses.
  • Long-term financing solutions: The bank offers term loans, project finance, and syndicated loans to support businesses in funding their long-term projects and growth plans.
  • Trade finance solutions: Standard chartered bank bangladesh provides a wide range of trade finance services, including letters of credit, guarantees, export financing, and import financing, to facilitate seamless international trade transactions.

Financing And Investment Solutions For Businesses

Businesses often require financial support and investment solutions to fuel their growth and expansion. Standard chartered bank bangladesh offers the following solutions:

  • Debt capital markets: The bank assists businesses in raising debt capital through issuing bonds, commercial papers, and other debt instruments, helping them access funds from institutional investors.
  • Equity capital markets: Standard chartered bank supports businesses in raising equity capital through initial public offerings (ipos), secondary offerings, and private placements, enabling them to strengthen their capital base and expand operations.
  • Treasury solutions: The bank offers a range of treasury solutions, including foreign exchange services, interest rate risk management, and hedging products, to help businesses effectively manage their financial risks.

Trade And Cash Management Services For Corporate Clients

Efficient trade and cash management services are vital for the smooth functioning of corporate operations. Standard chartered bank bangladesh provides the following services to its corporate clients:

  • Trade services: The bank offers trade facilitation services, such as document handling, trade finance solutions, and customized supply chain financing, enhancing efficiency in trade operations and minimizing risk.
  • Cash management solutions: Standard chartered bank provides cash management solutions, including liquidity management, payment and collection services, electronic banking platforms, and cash flow forecasting tools, enabling businesses to efficiently manage their cash flows.
  • Digital banking solutions: The bank offers innovative digital banking solutions, such as online banking platforms and mobile banking applications, providing clients with convenient access to their accounts and enabling seamless transaction processing.

Standard chartered bank bangladesh is committed to understanding the unique needs of its corporate clients and providing them with innovative solutions to achieve their financial goals.

Standard Chartered Bank Bangladesh: Priority Banking

Standard chartered bank bangladesh offers an exclusive banking service known as priority banking, designed to cater to the needs of high net worth individuals. By providing personalized wealth management solutions and a range of exclusive services, the bank ensures that priority banking customers receive exceptional benefits and privileges.

In this section, we will explore the key features and benefits of priority banking, as well as the exclusive services and lifestyle privileges available to customers.

Features And Benefits Of Priority Banking

Priority banking at standard chartered bank bangladesh comes with a host of features and benefits that aim to enhance the banking experience for high net worth individuals. Here are the key points to note:

  • Dedicated relationship manager: As a priority banking customer, you will have a dedicated relationship manager who will provide personalized assistance and expert advice to meet your financial goals.
  • Premium banking services: With priority banking, you will enjoy a range of premium services such as priority queues at branches, priority processing of transactions, and extended banking hours, ensuring convenience and efficiency in your banking transactions.
  • Global banking solutions: Standard chartered bank’s extensive global network allows priority banking customers to access their accounts and perform transactions seamlessly across multiple countries, making it ideal for those who travel frequently or have international financial commitments.
  • Preferential rates and fees: As a priority banking customer, you will have access to preferential rates on various banking products, including loans, investments, and foreign exchange transactions. Additionally, you may also enjoy waived or reduced fees on selected services, saving you money in the long run.

Exclusive Services And Lifestyle Privileges For Priority Banking Customers

In addition to the financial benefits, standard chartered bank bangladesh offers a range of exclusive services and lifestyle privileges for priority banking customers. Here are the highlights:

  • Priority visa infinite debit card: As a priority banking customer, you will receive a priority visa infinite debit card that offers a range of exclusive benefits, including travel insurance, access to airport lounges, concierge services, and discounts on dining and shopping.
  • Luxury banking centers: Priority banking customers have access to dedicated luxury banking centers, providing a premium and comfortable environment for all banking needs. These centers offer a high level of personalized service and privacy to ensure a superior banking experience.
  • Invitations to exclusive events: Standard chartered bank bangladesh organizes exclusive events, gatherings, and seminars for priority banking customers. These events cover various topics such as investment strategies, wealth management, and lifestyle trends, allowing you to network with like-minded individuals and stay updated on the latest market trends.
  • Wealth management solutions: Priority banking customers have access to personalized wealth management solutions, tailored to their individual investment objectives. The bank’s team of experienced wealth advisors will work closely with you to develop a comprehensive and suitable investment strategy to grow and preserve your wealth.

Standard chartered bank bangladesh’s priority banking offers high net worth individuals a comprehensive suite of benefits, including personalized wealth management solutions, exclusive services, and lifestyle privileges. With priority banking, you can enjoy a superior banking experience that caters to your unique financial requirements.

Standard Chartered Bank Bangladesh: Online Banking

In today’s digital age, online banking has become an essential part of our lives. Standard chartered bank bangladesh offers a seamless and secure online banking platform that allows customers to conveniently manage their finances from the comfort of their homes or anywhere they may be.

In this section, we will explore the features and benefits of standard chartered bank bangladesh’s online banking, how to register and use the platform, as well as the security measures and precautions for online banking transactions.

Features And Benefits Of Online Banking Services

Standard chartered bank bangladesh’s online banking platform is packed with a range of features and offers numerous benefits for its customers. Here are some key points to consider:

  • 24/7 account access: With online banking, customers can access their bank accounts anytime, anywhere, allowing for greater flexibility in managing their finances.
  • Fund transfers: The online banking platform enables easy and quick fund transfers between standard chartered accounts as well as to other banks both within bangladesh and internationally.
  • Bill payments: Customers can conveniently pay their utility bills, credit card bills, and other bills directly through the online banking platform, saving time and effort.
  • Account statements and transaction history: Online banking provides customers with access to their account statements and transaction history, empowering them to keep track of their financial activities.
  • Mobile banking app: Standard chartered bank bangladesh also offers a mobile banking app, providing customers with the convenience of accessing their accounts using their smartphones or tablets.

How To Register And Use The Online Banking Platform

Registering and using standard chartered bank bangladesh’s online banking platform is a simple and straightforward process. Here’s how you can get started:

  • Visit the bank’s official website and navigate to the online banking section.
  • Click on the registration link and provide the required information, including your account details and personal identification information.
  • Set up your online banking credentials, such as a username and password, ensuring they are secure and not easily guessable.
  • Once registered, log in to the online banking platform using your credentials.
  • Familiarize yourself with the different features and options available on the platform, such as fund transfers, bill payments, and account statements.
  • Explore the mobile banking app if you prefer accessing your accounts on the go. Download the app from your device’s app store, and log in using your online banking credentials.

Security Measures And Precautions For Online Banking Transactions

Ensuring the security of online banking transactions is of paramount importance for standard chartered bank bangladesh. Here are some security measures and precautions in place:

  • Secure encryption: All online banking transactions are encrypted to protect sensitive information from unauthorized access.
  • Two-factor authentication: To enhance security, standard chartered bank bangladesh employs two-factor authentication, requiring customers to provide an additional layer of verification, such as a one-time password (otp).
  • Regular account monitoring: The bank continuously monitors account activities for any suspicious transactions and promptly alerts customers in case of any potential threats.
  • Secure login: Customers are advised to use strong and unique passwords for their online banking accounts and avoid sharing their login credentials with anyone.
  • Awareness and education: Standard chartered bank bangladesh educates its customers about online banking security best practices, such as not clicking on suspicious links or sharing personal information through unsecured channels.

By adhering to these security measures and taking necessary precautions, customers can enjoy the convenience of online banking while keeping their finances safe and secure.

Standard chartered bank bangladesh’s online banking platform offers a range of features and benefits, making it a convenient and secure way to manage your finances. Follow the simple registration process and remember to prioritize the security measures and precautions to ensure a worry-free online banking experience.

Standard Chartered Bank Bangladesh: Mobile Banking

Standard chartered bank bangladesh offers a convenient mobile banking app that allows customers to manage their finances on the go. With the app, users can perform various banking tasks, such as checking account balances, transferring funds, and making bill payments, all with just a few taps on their mobile devices.

In this section, we will explore the overview of the bank’s mobile banking app, its key features and functionalities, as well as the steps to download and set up the app for seamless banking.

Overview Of The Bank’S Mobile Banking App

  • The mobile banking app by standard chartered bank bangladesh provides customers with an easy and secure way to access their accounts anytime and anywhere.
  • Available for both ios and android devices, this app allows users to conveniently complete banking transactions without the need to visit a branch.
  • The app’s intuitive interface ensures a user-friendly experience, making it easy even for those unfamiliar with mobile banking to navigate and utilize its features.
  • Customers can access a wide range of banking services through the app, ensuring they have all the necessary tools to manage their finances efficiently.
  • The app employs robust security measures, including multi-factor authentication, to safeguard user information and transactions.

Key Features And Functionalities Of The Mobile Banking App

  • Account access: Customers can view their account balances and transaction history in real-time, providing a comprehensive overview of their financial activity.
  • Fund transfers: The app enables users to transfer funds between their own accounts or to other standard chartered bank bangladesh accounts seamlessly. They can also make interbank transfers easily.
  • Bill payments: With the app, customers can pay their utility bills, credit card bills, and other recurring payments conveniently and securely from anywhere.
  • Mobile top-up: Users can recharge their mobile phones or top-up others’ accounts directly through the app, eliminating the hassle of physical vouchers or visiting a retail store.
  • Chequebook requests: The app allows customers to request a new chequebook or view the status of their existing requests.
  • Statement generation: Users can generate and download e-statements for their accounts, providing them with easy access to their transaction details.
  • Customer support: The app offers access to customer support services, allowing users to seek assistance, ask queries, or provide feedback directly through the app.

Steps To Download And Set Up The App For Seamless Banking On The Go

  • Visit the official app store on your mobile device (app store for ios or google play store for android).
  • Search for the “standard chartered bank bangladesh” app and tap on the install button.
  • Once the app is installed, launch it and click on the “sign up” or “register” button.
  • Follow the on-screen instructions to provide the necessary information, such as your account number, mobile number, and date of birth.
  • Create a username and password for secure access to the app.
  • Set up enhanced security features, such as biometric authentication or a unique pin, to further protect your account.
  • Once the registration process is complete, log in to the app using your credentials.
  • Familiarize yourself with the app’s interface and explore its various features and functionalities.
  • Ensure that you enable push notifications to stay updated with important account-related information and offers.
  • You are now ready to enjoy the convenience of mobile banking with standard chartered bank bangladesh, allowing you to manage your finances conveniently on the go.

With standard chartered bank bangladesh’s mobile banking app, you can take control of your finances effortlessly. Download the app and experience the convenience and security it offers, ensuring that your banking needs are just a tap away.

Standard Chartered Bank Bangladesh: Digital Innovation

Standard chartered bank bangladesh has been at the forefront of digital innovation in the banking sector. By leveraging cutting-edge technologies such as artificial intelligence (ai), big data, and other digital advancements, the bank has revolutionized its services and brought convenience to its customers.

In this section, we will explore the highlights of the bank’s digital innovation initiatives, the introduction of ai, big data, and other technologies in banking services, and the benefits and convenience of digital banking for customers.

Highlights Of The Bank’S Digital Innovation Initiatives:

  • Seamless online account opening: Standard chartered bank bangladesh has simplified the account opening process by allowing customers to open accounts online, eliminating the need for physical visits to branches. This digital innovation has made it easier for customers to start their banking journey.
  • Ai-powered chatbots: The bank has introduced ai-powered chatbots to provide real-time support and assistance to customers. These chatbots are equipped with natural language processing capabilities, allowing them to understand and respond to customer queries and concerns promptly.
  • Mobile banking: Standard chartered bank bangladesh has developed a robust mobile banking application that offers a wide range of banking services at customers’ fingertips. From transferring funds, paying bills, and checking account balances to accessing personalized offers, the mobile banking app has transformed the way customers interact with the bank.

Introduction Of Ai, Big Data, And Other Technologies In Banking Services:

  • Personalized offerings: By harnessing the power of ai and big data analytics, standard chartered bank bangladesh can analyze customer behavior and preferences to provide personalized product recommendations and offers. This tailored approach enhances the overall banking experience for customers, making it more relevant to their needs.
  • Fraud detection and prevention: Ai algorithms are employed by the bank to detect and prevent fraudulent activities in real-time. The advanced technology can identify unusual patterns and transaction anomalies, enabling immediate action to safeguard customers’ accounts and data.
  • Risk management: The introduction of big data and ai has strengthened the bank’s risk management capabilities. By analyzing vast amounts of data, the bank can assess creditworthiness, predict market trends, and manage risks more effectively, ensuring the stability of banking operations.

Benefits And Convenience Of Digital Banking For Customers:

  • 24/7 accessibility: Digital banking allows customers to access their accounts and perform transactions anytime and anywhere, without being limited by branch opening hours. This flexibility provides unparalleled convenience for customers, especially in today’s fast-paced world.
  • Enhanced security: Standard chartered bank bangladesh has implemented robust security measures to protect customers’ sensitive information. With features such as two-factor authentication, encryption, and biometric authentication, digital banking ensures a secure banking experience.
  • Time and cost savings: Digital banking eliminates the need for physical paperwork and reduces the time spent on manual processes. Customers can conveniently manage their finances, transfer funds, and pay bills online, saving both time and effort.

Standard chartered bank bangladesh’s digital innovation initiatives have revolutionized the banking experience for customers. Through the introduction of ai, big data, and other technologies, the bank has enhanced convenience, personalized services, and security. As the banking sector continues to evolve, standard chartered bank bangladesh remains committed to leveraging digital advancements to provide innovative and customer-centric solutions.

Standard Chartered Bank Bangladesh: Contact Information

As a customer of standard chartered bank bangladesh, it’s important to have the right contact information at your fingertips. Whether you need to reach out for support, visit a branch in person, or access online customer support channels, this section will provide you with all the key details.

Phone Numbers, Email Addresses, And Other Contact Details For Customer Support:

  • If you have general inquiries or need assistance, you can contact standard chartered bank bangladesh’s customer support team through the following channels:
  • Phone: The customer support hotline is available 24/7. Call +880 15 5000 4444 to speak to a representative who can assist you.
  • Email: You can also reach out to the bank by sending an email to Make sure to include your query or concern in the email for a prompt response.
  • Online forms: Standard chartered bank bangladesh provides online contact forms on their website. Simply fill out the required fields and submit your query or request for assistance.
  • Postal address: If you prefer to communicate through traditional mail, you can write to standard chartered bank bangladesh at their registered office address: standard chartered bank, 67 gulshan avenue, gulshan 1, dhaka 1212, bangladesh.

Branch Locations And Working Hours For In-Person Assistance:

  • Standard chartered bank bangladesh has branches located in various cities across the country. Here are some key branch locations where you can avail in-person assistance:
  • Dhaka: There are multiple branches within dhaka city, including gulshan, motijheel, and dhanmondi. The working hours for these branches are usually from 9:30 am to 4:00 pm, sunday to thursday.
  • Chittagong: If you’re in chittagong, you can visit the branch located at cda avenue. The working hours for this branch are typically from 9:30 am to 4:00 pm, sunday to thursday.
  • Other locations: Standard chartered bank bangladesh also has branches in sylhet, khulna, and rajshahi, among other cities. It’s recommended to check the bank’s website or contact their customer support for precise working hours of branches in other locations.

Online Customer Support Channels Such As Live Chat And Social Media:

  • In addition to phone and email support, standard chartered bank bangladesh offers online customer support through various channels for your convenience:
  • Live chat: You can engage in live chat with customer support agents directly through the bank’s website. Look for the live chat option during business hours to get real-time assistance with your queries.
  • Social media: Standard chartered bank bangladesh maintains active social media presence on platforms like facebook and twitter. You can find the bank’s official pages and send them messages or post your concerns for a timely response.

Having the right contact information is essential in ensuring a smooth banking experience. By utilizing the provided phone numbers, email addresses, branch locations, and online support channels, you can easily reach out to standard chartered bank bangladesh for any assistance you may require.

Standard Chartered Bank Bangladesh: Frequently Asked Questions

Standard chartered bank bangladesh is one of the leading banks in the country, providing a wide range of banking services to its customers. If you have questions or concerns about banking with standard chartered bank bangladesh, you’re in the right place.

In this section, we will address some common queries and concerns of customers, provide quick answers and solutions for common banking-related questions, and highlight accessible resources for customers to find more information and assistance.

Common Queries And Concerns Of Customers Addressed

  • How can i open a bank account with standard chartered bank bangladesh?
  • Standard chartered bank bangladesh offers various types of bank accounts to suit your needs. You can visit their official website or any of their branches to get information about the required documents and procedures for opening a bank account.
  • How can i check my account balance?
  • Standard chartered bank bangladesh provides multiple channels for customers to check their account balance. You can use their online banking platform, mobile banking app, or visit an atm to inquire about your account balance.
  • How can i transfer funds to another bank account?
  • Standard chartered bank bangladesh offers convenient options for fund transfers. You can transfer funds through their online banking platform or visit a branch to initiate the transfer.
  • What should i do if i lose my debit/credit card?
  • In case of a lost or stolen card, promptly contact standard chartered bank bangladesh’s customer service helpline. They will assist you in blocking the card and guide you through the process of obtaining a replacement card.

Quick Answers And Solutions For Common Banking-Related Questions

  • How can i apply for a loan?
  • Standard chartered bank bangladesh provides various loan products to fulfill your financial needs. You can visit their website or contact their customer service for information on loan eligibility criteria, documentation requirements, and the application process.
  • How can i update my contact information?
  • To update your contact information, you can visit the nearest branch of standard chartered bank bangladesh and fill out the necessary forms. Alternatively, you may be able to update your information through their online banking platform or by contacting their customer service.
  • Can i access my account online?
  • Yes, standard chartered bank bangladesh offers online banking services that allow you to access and manage your account from the comfort of your home or office. You can check your account balance, make transfers, pay bills, and more.
  • How can i reset my online banking password?
  • If you forget your online banking password, you can use the “forgot password” option on the login page. Follow the instructions provided to reset your password securely. If you encounter any issues, you can contact standard chartered bank bangladesh’s customer service for assistance.

Accessible Resources For Customers To Find More Information And Assistance

  • Standard chartered bank bangladesh website: The official website of standard chartered bank bangladesh is a valuable resource for information on their products, services, and banking processes. You can visit their website to explore more and find answers to your queries.
  • Customer service helpline: Standard chartered bank bangladesh’s customer service helpline is available for customers to seek assistance with their banking-related concerns. You can contact them through the provided phone numbers during their operating hours.
  • Branch network: Standard chartered bank bangladesh has an extensive branch network across the country. You can visit any of their branches to speak to a representative and get personalized assistance with your banking needs.

Standard chartered bank bangladesh aims to provide exceptional customer service and strives to address the common queries and concerns of their customers effectively. Whether you need assistance with account opening, fund transfers, lost cards, loan applications, or any other banking-related questions, they are dedicated to providing quick answers, solutions, and accessible resources for their customers’ convenience.

Standard Chartered Bank Bangladesh: Complaints And Grievance Redressal

Standard chartered bank bangladesh is committed to ensuring customer satisfaction and resolving any complaints or issues they may have. The bank believes in a fair and transparent process for handling complaints and grievances. In this section, we will explore the procedures for raising complaints, the escalation channels available, and the bank’s commitment to resolving customer issues.

Procedures For Raising Complaints And Grievances With The Bank

If you have a complaint or grievance regarding any aspect of your banking experience with standard chartered bank bangladesh, here are the steps to follow:

  • Contact the customer service team: In the first instance, reach out to the bank’s dedicated customer service team. They are available via phone, email, or through the bank’s online portal. Provide them with clear details of your complaint or grievance, including any relevant account information.
  • Lodge a formal complaint: If you are unsatisfied with the initial response from the customer service team, you can escalate your complaint by lodging a formal complaint with the bank. This can be done through a written letter or by filling out a complaint form available at any standard chartered bank branch.
  • Follow-up with the bank: After lodging a formal complaint, it is important to stay in touch with the bank to ensure your concerns are being addressed. The bank will provide you with a complaint reference number that you can use for future correspondence.
  • Seek resolution through the appropriate authority: If the bank fails to resolve your complaint satisfactorily, you may choose to approach the banking ombudsman appointed by the central bank of bangladesh. The banking ombudsman acts as an independent arbitrator, mediating between the bank and the customer to find a fair resolution.

Escalation Channels And Steps To Resolve Customer Issues

Standard chartered bank bangladesh understands the importance of timely and efficient resolution of customer issues. Here are the escalation channels available to address your concerns:

  • Tiered approach: The bank follows a tiered approach to resolving customer issues. Your complaint will be assigned to a dedicated team that specializes in handling such matters. They will conduct a thorough investigation and strive for a prompt resolution.
  • Customer relationship manager: If your complaint requires further attention, a customer relationship manager will be assigned to you. They will act as your point of contact throughout the resolution process, keeping you informed of the progress and addressing any additional queries or concerns you may have.
  • Regular updates: The bank aims to provide regular updates on the status of your complaint. You can expect timely communication regarding the progress made and the steps being taken to resolve the issue. This ensures transparency and reassurance to customers.

The Bank’S Commitment To Fair And Transparent Complaint Handling Processes

Standard chartered bank bangladesh recognizes the importance of fair and transparent complaint handling processes. The bank is committed to the following principles when addressing customer complaints:

  • Timely response: The bank aims to acknowledge all complaints within a specified timeframe and provide a resolution within a reasonable period. This ensures that customers’ concerns are not left unattended for long periods.
  • Fair assessment: Each complaint is individually assessed based on its merits and the relevant regulations and guidelines. The bank takes into consideration all relevant information provided by the customer and endeavors to reach a fair and unbiased resolution.
  • Customer satisfaction: The bank strives to ensure that the resolution provided is satisfactory to the customer. Feedback is valued and incorporated into the improvement of services and processes.
  • Continuous improvement: Standard chartered bank bangladesh continuously evaluates its complaint handling processes and implements necessary improvements to enhance customer experience. Regular trainings and reviews are conducted to equip staff with the necessary skills and knowledge to address complaints effectively.

Standard chartered bank bangladesh is dedicated to providing excellent customer service and resolving complaints in a fair and transparent manner. By following the outlined procedures and utilizing the available escalation channels, customers can expect their concerns to be addressed promptly and satisfactorily.

Frequently Asked Questions On Standard Chartered Bank Bangladesh

What Services Does Standard Chartered Bank Bangladesh Offer?

Standard chartered bank bangladesh offers a wide range of services including personal and business banking, loans, credit cards, wealth management, and insurance.

How Can I Open An Account With Standard Chartered Bank Bangladesh?

To open an account with standard chartered bank bangladesh, you can visit any of their branches and provide the necessary identification documents such as your national id card or passport. The bank representative will guide you through the account opening process.

What Are The Benefits Of Using Standard Chartered Bank Bangladesh Credit Cards?

Standard chartered bank bangladesh credit cards offer various benefits like cashback rewards, discounts on dining and shopping, travel privileges, and access to exclusive events. They also provide secure online transactions and easy emis on purchases.

How Can I Apply For A Loan From Standard Chartered Bank Bangladesh?

You can apply for a loan from standard chartered bank bangladesh by visiting their website or branch and filling out the loan application form. You will need to provide relevant documents such as income proof, bank statements, and identification documents.

How Can I Contact Standard Chartered Bank Bangladesh Customer Service?

You can contact standard chartered bank bangladesh customer service by dialing their helpline number or visiting their website for online chat support. They also have dedicated customer service centers in multiple locations for in-person assistance.

What Are The Interest Rates Offered By Standard Chartered Bank Bangladesh?

Standard chartered bank bangladesh offers competitive interest rates on products like savings accounts, fixed deposits, and loans. The specific interest rates may vary based on the type of product and prevailing market conditions. It is advisable to check their website or contact customer service for the latest rates.


Standard chartered bank bangladesh has emerged as a trusted and reliable financial institution within the country’s banking sector. By leveraging its global presence and expertise, the bank has been able to offer a wide range of innovative products and services to meet the evolving needs of its customers.

Through its commitment to corporate social responsibility, standard chartered bank bangladesh has also made significant contributions to the local community, creating a positive impact on society as a whole. With a focus on customer-centricity, digitalization, and sustainable growth, the bank strives to remain at the forefront of the industry.

As a result, it continues to gain recognition and accolades for its outstanding performance and commitment to excellence. With its strong foundation and forward-thinking approach, standard chartered bank bangladesh is poised to lead the way in shaping the future of banking in the country.


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